Driver App Support Guide
Effective Date: May 26, 2025

Getting Started

Login Process

• Secure phone number-based authentication
• Account pre-created by your company

First-Time Login Steps:

1. Enter your phone number
2. Receive a verification code via SMS
3. Enter the code to access your account

First-Time Setup

After your first login, you’ll be directed to the Start Page featuring:

Welcome Slides Highlighting Key Features:

• Stay Connected: Connect with dispatch, drivers, customers, and corporate
• Get Loaded: Access detailed load information
• Be You: Build your profile and share your experiences

Quick Access Buttons:

• Manage Driver Profile
• Manage Loads
• Payments & Driver Metrics (Coming Soon)

Profile Management

Viewing Your Profile

Your profile displays:

• Profile photo (add or change)
• Basic Information:
  • Name
  • Email
  • Phone number
• Additional Details:
  • Home location
  • Date of birth
  • Date of hire
  • Emergency contact information
  • Vehicle information (Tractor VIN, Trailer VIN, Reefer serial number)
  • About me section

Editing Your Profile

1. Click the "Edit profile" button
2. Modify any of these fields:
   • Home location
   • Date of birth
   • Date of hire
   • Emergency contact
   • Contact name
   • Vehicle information
   • About me section
3. Save your changes

Load Management

Load Overview

The Loads page includes two sections:

• Active Loads
• In Queue Loads

Accepting a Load

When no active load is available:

1. Go to the In Queue Loads section
2. Browse available loads
3. Select a load for details
4. Accept the load to make it active

Managing Active Loads

While on an active load, you can:

• Change load status as needed
• Upload required documents:
  • Proof of delivery
  • Bill of lading
  • Inspection reports
  • Damage reports
  • Other specific documents

Document Upload Process

1. Select document type
2. Choose upload method:
   • Select from gallery
   • Take a picture
   • Skip for later
3. Review and confirm uploads

Payments

The Payments section is currently under development and will be available in a future update.

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